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Conducted a
project for Citizenship and Immigration Canada (CIC) to design
and define processes for the proactive and reactive resolution of data
quality issues and problems within the new Global Case Management
System (GCMS);
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Conducted a
project for Health Canada to identify and assess the information
and knowledge management requirements of staff and processes across the
Food Directorate;
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Conducted a
project for Industry Canada to assess the requirements for a
knowledge management system within two sectors. Developed knowledge
management concepts and assessed the capabilities of various automated
tools for enabling these approaches. Coordinated pilot efforts to test
the capabilities of knowledge management tools and capture lessons
learned for future rollout efforts;
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Conducted a
project to define, validate and refine end user and functional
requirements for an Electronic Records Management System within
Industry Canada. Conducted a series of focus group sessions
within HQ and Regions. Analyzed various knowledge management tools to
determine the extent to which these tools could enable Records
Management requirements;
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Assisted the RCMP with the definition and refinement of the roles
and responsibilities associated with the Information Management,
Systems, and Technology Committee (Deputy Commissioners Committee).
Also, developed the RCMP Partnership Model, defining the roles
and responsibilities associated with the process to develop informatics
solutions. This model defines the Task Force structure, membership
criteria, reporting scenarios, and specific responsibilities for the
user and for Informatics;
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Conducted a project to reengineer and optimize document
management processes for the NSA/NSH Project Management Office of
DND;
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Provided management direction for a Strategic Information Planning
study for Finance Canada;
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Conducted JAD sessions to validate business and information models
for the Engineering and Architecture branch of Public Works and
Government Services Canada (PWGSC);
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Developed the Five Year Technology Plan (Strategic Information
Systems Plan) for Citibank Canada. Also developed Service
Level Agreements and documented the skills inventory and based on the
service level agreements, recommended appropriate training courses;
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Conducted a Strategic Business Analysis for the Executive
Services Branch of Indian and Northern Affairs Canada. A part of
this initiative was to define requirements for utilizing "Full Text
Retrieval" capability for their Executive Correspondence Branch;
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Managed the Corporate Sales Automation Project with an initial
budget of $6.5 million for Canada Post Corporation;
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Developed a strategy to reengineer the Operational Statistical
Reporting (OSR) System for the RCMP;
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Managed the User Requirements phase
of the Customer Shipping Systems Project with an approved project
budget of $13 million for Canada Post Corporation. As a result
of the efforts, pilots were successfully installed at client sites in
Montreal, Toronto and Ottawa to replace manual shipping paper work; and
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Conducted a study to
develop a framework for implementing and supporting the departmental
Systems Development Life Cycle (SDLC) methodology, METHOD/1
within Director Information Systems Delivery (DND).
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