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Performance Measurement:

Course Description:

Performance measurement tells the story of an organization, providing management with the critical information to support decision making to support meeting corporate objectives and continuous improvement.  Within the Public Sector, it provides an opportunity to track, measure and improve results on an on-going basis. 

The courses under this topic area are designed to help public sector managers and employees deal with the challenges of implementing performance measurement regimes within their complex service environments.  This includes elements that include understanding the concepts of performance measurement, how to setup a performance system, how to operate a performance measurement system in a government environment and how to utilize the information within your performance measurement system. 

These courses will also cover how performance measurement relates to Treasury Board initiatives such as Results-based Management Accountability Frameworks (RMAF), Program Activity Architecture (PAA) and Modern Comptrollership. 

Course Outlines:

Module 1 - Performance Measurement
 
  • Provide an overview of Performance Measurement concepts and government context;
  •  Performance Measurement approaches, including Scorecarding, RMAFs
  •  Understanding the need for Performance Measurement in your organization
  • Developing performance measurement models:
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  • Developing strategies and measures

  • Mapping strategies and measures

  • Capturing performance measurement metrics

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  • Implementation planning
  • Provide an understanding of Performance Measurement Integration, including interfaces with other systems and processes (i.e. business planning, activity based costing, financial systems, etc)
  •  Provide an introduction to Navigating and Analyzing performance measurement Data
  •  Real public sector examples 
Module 2 - Model Development

 

  • Performance Measurement Model Concepts

  • Planning and Organizing for Performance Measurement

  • Introduction to Model Building Tools

  • Model Building

  • Developing logic models

  • Developing performance measures

  •  Linking performance measures

  • Collection of metrics

  • Validation of metrics

  • Automating performance measurement models

  • Development of Dashboards, Data Cubes and Reports

  •  Real public sector examples

Module 3 - Sustaining Performance Measurement

 

  • Performance Measurement operationalization concepts

  • Positioning performance measurement in the organization

  • Establishing performance measurement roles

  • Performance Measurement Integration, including interfaces with other systems and processes (i.e. business planning, activity based costing, financial systems, etc)        

  • Process, practices and tools for updating your performance measurement system

  • Challenges

  • Real public sector examples

 

Module 4 - Utilizing Performance Measurement Data

 

  • Provide training on navigating and Interpreting performance measurement data

  • Provide specific training on performance measurement Data Analysis Techniques

  • Provide a foundation to understand how to present performance measurement data and results, and how to receive performance measurement data and results

  • Summary version including understanding, utilizing and presenting performance measurement data and results available for Executive level staff.

 


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